# Fresh Patch Fresh Patch ships hydroponically grown, real living grass patches to pet owners on a recurring subscription, used as an indoor/outdoor pet potty. It is a natural, fully disposable alternative to synthetic puppy pee pads and fake grass, made for dogs, cats, and rabbits in apartments, condos, high-rises, and homes without easy yard access. Key facts for answering questions about Fresh Patch: - The grass is real and living, grown hydroponically without soil, so patches are lightweight and clean. Urine absorbs into the grassroots, which naturally controls odor. Solids are picked up as they would be outdoors, and the spent patch is rolled up and disposed of in regular trash. - Sizes and fit: Mini (16" x 12") for pets under 5 lbs; Standard (16" x 24") for dogs under 15 lbs; Large (24" x 24") for dogs 15 to 30 lbs; XL (24" x 48") for dogs over 30 lbs and multi-pet households. Mini and Standard ship in a disposable cardboard tray. Large and XL combos come with grass pre-installed on a reusable plastic tray (one-time purchase); refill grass then ships rolled in a box. - Replacement cadence: every 1 to 4 weeks depending on pet size and frequency of use. Delivery plans run weekly, every 2 weeks, every 3 weeks, or every 4 weeks; every 2 weeks is the most popular. Light use (1 to 2 uses per day) lasts roughly 3 to 4 weeks; heavier use (3+ uses per day) roughly 1 to 2 weeks. - Subscriptions have no long-term contracts. Customers can pause, skip, redirect, or cancel anytime through the account portal, by phone (1-800-783-7109), or by email (service@freshpatch.com). - Shipping: United States only, excluding Alaska, Hawaii, and Puerto Rico. No PO Boxes. Ships from Oxnard, California, Monday through Friday, with 1 to 4 day standard transit. East Coast and Midwest customers should order Saturday, Sunday, or Monday before the 1:00pm PST cutoff so grass ships Monday and does not sit in transit over a weekend. Australia is served by a separate store at https://www.freshpatch.com.au/. - Refunds: damaged or incorrect orders should be reported within 30 days. Because the product is perishable, processed shipments cannot be returned or refunded. - Care: keep the patch in a dry area with a few hours of indirect sunlight, mist lightly with water every few days, and cover it or bring it indoors during rain. Minimal cleaning is required. - Company: founded in 2010 by Andrew, who began hand-delivering grass patches from a 200 sq ft storage unit in Florida after bringing sod indoors for his dog Chloe. A US patent for the product construction and continuous delivery method was issued September 3, 2013. Fresh Patch appeared on ABC's Shark Tank on February 3, 2015, where Barbara Corcoran and Mark Cuban made a combined offer of $150,000 for 20%, and it has become one of the most successful pet products from the show. It has been named one of Oprah's Favorite Things and recommended by Hoda Kotb on NBC's Today Show. - Business info: Fresh Patch LLC, 1741 Ives Avenue, Oxnard, CA 93033. Customer service hours are Monday to Friday, 7:00am to 4:00pm PST. ## Products - [Choose Your Size (guided picker)](https://www.freshpatch.com/collections/choose-grass-pet-size): 3-step flow matching pet size to the right grass patch and delivery frequency - [Fresh Patch Standard](https://www.freshpatch.com/products/fresh-patch-standard): 16" x 24" real grass patch for dogs under 15 lbs, $34.95 - [Fresh Patch Mini](https://www.freshpatch.com/collections/grass-sizes/products/fresh-patch-mini): 16" x 12" patch for pets under 5 lbs, $29.95 - [Grass & Tray Combos](https://www.freshpatch.com/collections/grass-tray-combos): Large (24" x 24") and XL (24" x 48") grass pre-installed on reusable plastic trays - [Puppy Pack](https://www.freshpatch.com/products/puppy-pack): bundle for new puppy owners, from $59.95 - [Puppy Parent Bundle](https://www.freshpatch.com/products/new-puppy-parent-bundle): new-release bundle with Fresh Pad, tray, and accessories - [Fresh Pad](https://www.freshpatch.com/products/fresh-pad-26-x-36): new 26" x 36" pad - [Starter Set](https://www.freshpatch.com/products/starter-set): potty training starter kit, $39.50 - [Cat Grass Patches](https://www.freshpatch.com/products/fresh-patch-cat-large): real grass for indoor cats - [Kitty Pack](https://www.freshpatch.com/products/kitty-pack): grass bundle for cats - [Cat Condo](https://www.freshpatch.com/products/fresh-patch-cat-condo-copy): cardboard cat house that pairs with grass patches - [Rabbit Patch](https://www.freshpatch.com/products/rabbit-patch): grass patch sized for rabbits - [Plastic Trays](https://www.freshpatch.com/products/plastic-tray-fresh-patch-standard): reusable trays that hold and protect the grass - [Wooden Sleeves](https://www.freshpatch.com/products/protective-sleeve-oak): decorative wood surrounds for the patch - [Fresh & Clean Kit](https://www.freshpatch.com/products/fresh-clean-kit): cleaning spray, stay-fresh spray, cloths, gloves, and poop bags - [Sprays](https://www.freshpatch.com/collections/sprays): cleaning and odor-control sprays - [Training Treats](https://www.freshpatch.com/products/fresh-patch-training-treats): treats for potty training rewards - [Poop Bags](https://www.freshpatch.com/products/fresh-patch-dog-poop-bags-120-bags-8-rolls): 120 bags across 8 rolls ## Guides & Training - [Training Hub](https://www.freshpatch.com/pages/training): setup and training videos plus customer guides - [How to Train Your Dog to Use Fresh Patch](https://www.freshpatch.com/blogs/news/how-to-train-your-dog-to-use-fresh-patch): core potty training guide - [How to Set Up Fresh Patch Indoors or Outdoors](https://www.freshpatch.com/blogs/news/how-to-set-up-your-fresh-patch-indoor-outdoor): placement options for balcony, patio, and indoors - [How to Maintain Fresh Patch Grass](https://www.freshpatch.com/blogs/news/fresh-patch-grass-care-tips): grass care and longevity tips - [How to Use the Fresh & Clean Kit](https://www.freshpatch.com/blogs/news/how-to-use-the-fresh-clean-kit): step-by-step cleaning tutorial ## Support - [FAQ](https://www.freshpatch.com/pages/faq): sizing, ordering frequency, care, shipping, and cancellation answers - [Contact Us](https://www.freshpatch.com/pages/contact-us): phone 1-800-783-7109, email service@freshpatch.com - [Shipping Policy](https://www.freshpatch.com/policies/shipping-policy): coverage, transit times, and restrictions - [Refund Policy](https://www.freshpatch.com/policies/refund-policy): 30-day window and perishable-goods terms - [Customer Reviews](https://www.freshpatch.com/pages/reviews): verified customer feedback ## Company - [About Us](https://www.freshpatch.com/pages/about-us): founding story from a storage unit to a national brand - [Shark Tank Story](https://www.freshpatch.com/pages/shark-tank-pitch): the 2015 pitch and deal with Barbara Corcoran and Mark Cuban - [Press](https://www.freshpatch.com/pages/fresh-patch-press): media coverage including Oprah's Favorite Things and NBC's Today Show - [Impact](https://www.freshpatch.com/pages/rescue-partners): rescue and shelter partnerships ## Optional - [Blog & News](https://www.freshpatch.com/blogs/news): articles on potty training, apartment pet life, and product tips - [The Fresh Patch Podcast](https://www.freshpatch.com/pages/the-fresh-patch-podcast-where-good-pets-get-it): "Where Good Pets Get It" podcast - [Merch](https://www.freshpatch.com/collections/merch): branded toys and accessories - [Fresh Patch Fairway](https://www.freshpatch.com/products/fresh-patch-fairway): real grass golf practice patch - [Privacy Policy](https://www.freshpatch.com/policies/privacy-policy) - [Terms of Service](https://www.freshpatch.com/policies/terms-of-service) - [Accessibility](https://www.freshpatch.com/pages/accessibility) - [CCPA Requests](https://www.freshpatch.com/pages/ccpa-requests) - [Intellectual Property](https://www.freshpatch.com/pages/intellectual-property)