FAQ

Why should I try Fresh Patch?

Try Fresh Patch if you:

*Live in a condo or apartment without a backyard
*Work long or unpredictable hours
*Wish to avoid carpet, floor and furniture mistakes
*Have limited mobility
*Are potty training new dogs or puppies
*Have an older or injured dog
*Wish to avoid taking your pet out late at night, in the rain, or in the snow
*Are fed up with cleaning artificial grass and pee pads

Fresh Patch or Fresh Patch XL?

Fresh Patch
The standard Fresh Patch (16" x 24" inches) is recommended for pets less than 25 lbs.
The standard Fresh Patch combines living grass and a disposable container in a completely disposable and replaceable unit. 
When the package arrives simply remove the lid and place the product where you want your pet to go.


Fresh Patch XL
The Fresh Patch XL (2' x 4' feet) is recommended for pets more than 25 lbs and for multi-pet households.
The Fresh Patch XL comes rolled up in a box -- It does not come with a functional tray (we recommend purchasing one of our custom trays).
How often should I order?


We recommend replacing your Fresh Patch every 1-4 weeks depending on the size of your pet and how frequently the product is being used.
We have plans offering delivery every week, every (2) weeks, every (3) weeks and every (4) weeks.
Switching between plans is easy once you setup an account with us!

What is the shipping policy?

All Fresh Patch orders qualify for FREE SHIPPING via FedEx Home Delivery and FedEx Ground.

Fresh Patch ships from California (Monday - Friday).
Orders placed before 2:30 PM will ship the same day.

FedEx Overnight and FedEx 2-Day delivery options are available.
The cutoff time for expedited shipments is 2:30 PM (Monday - Friday).
Orders for expedited overnight delivery must be placed Monday - Thursday to avoid weekend hold-overs by FedEx.

What is the return policy?

Because of the nature of Fresh Patch products we are unable to accept returns.

What is a rain delay?

It rarely rains enough in Southern California to halt our production but it has happened. In the event that we are unable to harvest grass because of rain there may be a one day delay in your delivery.

What is special about Fresh Patch grass?

The grass used in Fresh Patch is grown hydroponically (without the use of soil). Our absorbent pads of living grass are lighter, cleaner, and last much longer than normal sod.

We utilize several different kinds of grass including rye, blue, fescue, zoysia and bermuda.

Can I pause my deliveries?

Simply log into your account to skip a delivery or arrange to have your shipment sent to another location.

Is Fresh Patch available in my area?

Fresh Patch is currently available in the United States with exception of Alaska and Hawaii.

We are expanding internationally.
Contact service@freshpatch.com for more details.

www.freshpatch.ca

www.freshpatch.com.au

www.freshpatch.co.uk

 

Does Fresh Patch offer training advice?

Most dogs get the hang of Fresh Patch immediately. We realize that there are some dogs stuck in their ways and we offer support in those instances. Please visit our training page for some helpful troubleshooting tips and give us a call (1-800-783-7109) so that we can listen to your specific situation and offer advice.

Who recommends Fresh Patch?

Caryl Wolff, CPDT, NADOI, CDBC, owns and operates Doggie Manners and teaches classes and private lessons in obedience, manners, agility, and tricks throughout the Greater Los Angeles area. She is certified or endorsed by multiple dog trainer organizations – the Certification Council for Professional Dog Trainers, the National Association of Dog Obedience Instructors, and the International Association of Animal Behavior Consultants.

With over 20 years of experience, she has dealt with every dog related issue you can imagine. The author of Teacup Puppies and Dogs, she recommends Fresh Patch to “anyone bringing a new puppy into their home.” Wolff also says, “Fresh Patch is the perfect solution for people with busy schedules and for people who are tired of cleaning synthetic grass dog potties.”

Books by Caryl Wolff
http://www.puppy-dog-potty-training.com
http://www.PuppySocializationGuide.com
http://www.DogSeminarsDirectory.com
http://www.DogBooksLibrary.com

What is the cancellation policy?

We don't believe in making our customers sign long term contracts.

You can cancel your service anytime by contacting us by phone (1-800-783-7109) or emailing (service@freshpatch.com).
You can also cancel your service by logging into the customer portal and selecting the "Manage Your Subscription" option.

Because of the nature of our product, once a shipment has been processed we are unable to accept returns or issue a refund for that shipment. 
Fresh Patch Logo
On July 6, 2010, the Fresh Patch Company began operating from its headquarters in Florida. Its flagship product is a disposable pet commode consisting of hydroponically grown grass within a cardboard container. On September 3, 2013, the U.S. Patent and Trademark Office issued a patent for the construction and continuous delivery/replacement method of the product (U.S. Patent No. 8,522,719).

Address:
930 Flynn Rd Camarillo,
CA 93012
United States

Customer Service:
+1-800-783-7109

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