This company is simply amazing. They go above and beyond to make sure customer satisfaction is of the utmost importance. I truly believe they care. Care about pets, care about their clients, care about their reputation and car about their products. My orders come free from fleas and bugs. Which I would not be able to get by going and buying plain sod at one of the big stores! And thats super important to me to keep my animals free from fleas and my lanai bug and ant free too. Super easy to open and replace the old with the new. Although I do feel a little guilty throwing away the old when it seems like it could be recycled somehow sense theres still life to be had. Anyway, if anyone has indoor pets this company is a lifesaver and I highly recommend them!!