Between our 3 daily walks in the neighborhood, my 1 year and 4 month old Pomeranian absolutely loves going out on the deck of our condo to relieve herself on her new Fresh Patch. I can’t get her to stay in the house now between walks! LOL. The grass is so very green (pictures not enhanced) and lush. Although Pepper only weighs 4.6 lbs, I purchased the XL and set a recurring shipment for every month. Fresh Patch is so much cleaner than having an XL pee pad in my home. No more smelly pee pads for me!
So let me share my experience as a new customer. I’ve always had delivery problems with FedEx, and this first shipment from Fresh Patch was no exception. I received the spray and turf on time without any difficulties. The tray was a different story but Fresh Patch provided PHENOMENAL customer support! Tasera, the support representative, responded to my email the same day and immediately shipped out another tray that was lost by FedEx, at no additional cost. Although she informed me she couldn’t overnight it, to my surprise it arrived the next day! It doesn’t end there. A few days later, FedEx delivered the missing tray. Tasera suggested that I use it as a cover to occasionally protect the turf which is a great idea.
We’re so very happy with Fresh Patch and look forward to a long relationship with the company. THANK YOU!